Description

Lead with purpose. Create access. Change lives. 

WORK Inc. seeks a dedicated and culturally competent Director of Residential Services (Deaf Services) to lead programs serving individuals who are Deaf or Hard of Hearing across the Boston South Shore Area. 

This leadership role oversees residential group homes supporting 21 individuals and Independent Living Services for 6 individuals. The Director will ensure high-quality, person-centered services that are linguistically and culturally accessible, promoting independence, dignity, and full community inclusion. 

Key Responsibilities: 

• Provide leadership and supervision to house managers and program staff 
• Oversee hiring, training, and development of staff, with an emphasis on ASL communication and cultural competency 
• Ensure implementation of Individual Service Plans and compliance with DDS, CARF, and agency standards 
• Manage program operations, budgets, and facilities 
• Collaborate with clinical and health teams to support holistic care 
• Serve as liaison with families, guardians, and community partners 
• Provide on-call leadership and emergency coordination 

Requirements

Qualifications: 

• Master’s degree in a related field (or Bachelor’s degree with supervisory experience) 
• Strong leadership and supervisory background 
• Experience working with Deaf or Hard of Hearing individuals required 
• Knowledge of Deaf culture and commitment to culturally responsive services 
• Proficiency in American Sign Language (ASL) strongly preferred 
• Valid Massachusetts Driver’s License 

Schedule: 37.5 hours/week, including on-call responsibilities