Description
Job description:
SUMMARY
**Seeking House Manager in Rockland.
The Residential Supports Manager (RSM) is responsible for the smooth and safe operation of all homes and apartments assigned. This responsibility involves coordination, supervision and monitoring of staff, schedules and buildings over the 24-hour day. The RSM assures that staff assist people with disabilities to do all the things that we do each day in our lives. Primary emphases are on self-determination and community inclusion of persons with disabilities.
PRIMARY DUTIES AND RESPONSIBILITIES COMMON TO THIS JOB DESCRIPTION
General
Upholds the mission and corporate values of Cardinal Cushing Centers
Promotes and adheres to the tenets of the Americans with Disabilities Act (ADA)
Regular attendance and promptly reporting to work at the beginning of the scheduled shift are essential functions of this position
Promoting empowerment, self-direction and self-determination
Treats the person with the disability as the primary decision-maker
Provides accurate and timely information to individuals
Encourages individuals to put forth opinions and choices and to solve problems
Works in partnership with each person, respecting his or her preferences
Helps individuals to recognize and use their unique strengths and gifts
Provides guidance to staff who support people in developing informal networks of support.
Assists staff to understand and implement the concepts of self-direction and self-determination
Teaching and helping skills
Provides physical and personal support based upon individual needs and strengths
Teaches individuals how to manage activities of daily living such as cleaning, cooking, shopping, budgeting, personal hygiene, health care practices, money management, traveling, self-control and leisure time
Provides community linkages to assist people to participate in cultural and spiritual activities of their choice
Assures that staff know how to identify, secure and use needed equipment
Assists the individual to obtain needed therapies and to recruit and train other helpers
Communication skills
Provides basic counseling to staff and individuals about issues that concern them
Adapts communication to individual needs including paraphrasing, translating or using adaptive devices
Shows sensitivity to multicultural and multilingual needs of staff and individuals
Uses effective, sensitive communication skills to build trust with staff and individuals
Maintains the confidentiality of all communications to ensure the privacy of individuals supported
Building relationships and community connections
Identifies the types of formal and informal supports needed by an individual
Assists individuals in accessing and coordinating needed supports
Helps individuals to develop and maintain friendships and other relationships
Connects with community members and organizations (e.g., employer, civic organizations)
Shows sensitivity to cultural, religious, racial, disability and gender issues in daily practices and interactions
Engages in and promotes sensitive, genuine and warm in interactions with individuals, their families and staff
Planning and giving support
Helps in understanding the needs, preferences and strengths of people who need support
Assists in planning ways of supporting people and participates in the development of the person’s ISP
Helps to carry out support plans based on each person’s needs and goals
Helps individuals and staff determine when plan goals and strengths need to be reviewed or changed
Schedules transportation and provides transportation when necessary
Health and safety
Assures the overall health and safety of individuals through services implementation and upkeep of homes and apartments
Assures that the personal physical needs of individuals are met routinely (e.g., health, personal hygiene, appearance and medication)
Supports individuals in achieving good health through preventive and specialized health screenings and examinations
Explains preventive health practices such as good nutrition and stress management
Evidences competency in first aid practices and awareness of illness prevention and medication side-effects
Uses and encourages others to use Universal Precautions to control the spread of infections
Supervises the implementation of emergency procedures and protocols
Uses Safety Care techniques competently and cautiously when physically intervening with an individual and supervises other staff in their implementation
Periodically conducts fire drills according to Department policy and procedures, documents and evaluates the results, and institutes procedures to correct any deficiencies
Crisis intervention
Identifies the crisis and defuses the situation, ensuring the safety of all concerned
Assists staff to learn from past and current problems to prevent them in the future
Monitors crisis situations, discusses the situation with staff and authorized and persons, adjusts supports, and follows reporting procedures
Ethical conduct
Respects individual human, civil and legal rights and assists individuals in exercising these rights
Reports to appropriate authorities the occurrence of emotional or physical abuse or any other activity that adversely affects individuals
Promotes justice and equal treatment of all persons
Recognizes the importance of individual need over other demands
Serves as Human Rights Officer when assigned by the Vice President for Adult Services
Teamwork
Works effectively and sensitively with all members of the individual’s health and human services team (i.e., individual, family members, friends, advocates, agency personnel and other professionals)
Practices team skills such as cooperation, leadership, conflict management and consensus building
Provides and accepts co-worker support and participates in supportive supervision, performance evaluation, and the screening and orientation of new employees
Contributes to the review and improvement of services and supports and helps to set Department and Division priorities to ensure quality
Assures compliance with the standards of the DDS Survey and Certification system
Works closely with the administrative team to assure consistency within the person’s home or apartment
Keeps the administrative team and other colleagues informed, both in written documents and verbally, of progress and activities of the individual, especially when some aspect appears to be out of the ordinary for the person
Administrative
Executes responsibilities in a timely manner (e.g., assigned work hours, completion of documentation)
Assures that all homes and apartments have assigned coverage at all times, secures replacement staff for absences and submits time sheets
Manages inventory so that homes and apartments have what they need
Uses vehicles safely
Manages incidental expenses
Documentation
Maintains accurate time records; collecting, organizing, evaluating information and submitting information as required
Communicates effectively in writing and records information neatly, coherently, accurately and objectively
Organizes record keeping systems and manages documentation efficiently
Documents significant activities, events and incidents and follows through on communication to others
Supervises staff in the implementation of organizational policies and procedures
Other
Completes special projects and assumes additional responsibilities as required
SUPERVISORY RESPONSIBILITIES
Direct Supervision of DSP staff assigned regular shifts within RSM Program as well as DSP Relief Staff. Monthly supervisions and annual evaluations are to be completed for each DSP staff being supervised by RSM and regular relief DSP staff are completed as needed/as assigned.
Schedule and Facilitate Monthly Staff meetings
REQUIRED KNOWLEDGE AND EXPERIENCE
Related Work Experience
Two years provision of direct services to people with disabilities or in special education
Evidence of experience with persons with developmental disabilities and their families
Formal Education, Certification, Licensing
Bachelor’s degree [A high school diploma may be substituted for a Bachelor’s degree if the applicant has two years prior experience, education or training in paid or volunteer human services activities, is a person with disabilities, or is a family member of a person with disabilities.]
Valid driver’s license
Completion of orientation and required training in CPR, Safety Care, First Aid, medication administration, health education, fire safety and agency policies and procedures
Must complete a Human Rights Advocacy through DDS (to become an officer), DDS Fire Safety, DPPC/Mandated Reporter, Social Role Valorization and Neutral Writing class, within one year of employment.
MAP certification strongly recommended.
Skills/Abilities/Competencies
Knowledge of the current philosophies, policies, procedures and practices of the delivery of supports and services to adults with developmental disabilities and their families
Knowledge of local communities and their resources
Knowledge of computer systems and software programs
Ability to interact sensitively and effectively with persons with disabilities, families, other staff and the public
Ability to establish and maintain harmonious working relations with others, including persons from diverse ethnic, cultural and economic backgrounds
Ability to supervise and guide other staff toward excellence in the completion of their responsibilities
Ability to effectively assume a good deal of responsibility and work independently
Ability to represent the Department, Division and CCC effectively to the public
Ability to teach other staff and individuals effectively
Ability to coordinate the requirements of a health, safety or behavioral emergency situation
Ability to implement Safety Care techniques safety and with consideration of the emotional needs of the individual
Ability to communicate effectively and to give written and oral instructions in a precise, understandable manner
Ability to set priorities, goals and objectives, and coordinate and evaluate their completion
Ability to organize time and tasks effectively and efficiently over the homes managed
Ability to exercise sound judgment
Ability to anticipate and analyze difficult situations and take corrective action to prevent future problems
Ability to adjust to changing situations to meet emergency or changing organizational requirements
Ability to handle and disseminate confidential information
Ability to accomplish work objectives where few precedents or guidelines are available
Ability to successfully work on multiple tasks simultaneously
Ability to travel for job-related purposes
PHYSICAL DEMANDS
Assist in lifting of individuals
May need to assist in physical intervention with an individual
WORKING CONDITIONS
Assists with the personal hygiene of individuals, including assistance in the bathroom
Travel for job-related purposes, sometimes in adverse weather conditions
Works a flexible schedule to assure full coordination and supervision over 24-hours of home operations
May need to work under stringent time demands
Work Remotely
No
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
