Description
FCR Mission: Family and Community Resources, Inc. (FCR) is dedicated to serving individuals and families whose lives are impacted by trauma at home, school or in their community. FCR is committed to providing the highest quality of services including advocacy, support, individual and group treatment, case management and community education and training. Victims have the right to receive these services free of any bias with regard to age, gender, race, income, religion, sexual orientation, national origin or physical or mental challenges. All FCR services are provided within a setting that preserves their safety, confidentiality and dignity and that empower them to move toward personal growth, health and happiness.
General Description: The Family Stabilization Visitation Program provides case management, advocacy, and “family time” supervised visitation services for children in out of home placement and their parents, protecting participants from verbal, emotional and physical abuse and to assist non-custodial parents in having safe, loving, nurturing visits with their child(ren).
This is a full-time 35 hours per week position Tuesday through Saturday.
Title: Case Manager, the Family Stabilization Visitation Center. (Locations in Brockton and Raynham)
Reports to: Director of FBS Visitation
Responsibilities
- Support day-to-day Program functioning and structure as assigned in Brockton, and Raynham, including but not limited to: scheduling of all services for clients, opening/closing the Visitation Center; maintaining information in the DCF Virtual Gateway and FCR Empower Database.
- Work collaboratively with Director, Program Coordinator, and staff to address programmatic and administrative areas of concern.
- Provide trauma informed direct services to clients accessing Parenting Time Visitation Services; Supervise Parenting Family Time scheduled visits, working with parents to achieve DCF Action Plan Goals.
- Attend related training and community meetings as directed by Program Director.
- General office duties: taking/ returning telephone calls, record of all verbal and non-verbal communication; filing/faxing/scanning.
- Attend and participate in weekly supervision.
- All other duties as assigned by Program Director or Coordinator.
- Maintain order and cleanliness of office, visitation spaces and materials Maintain valid certification in CPR and First Aid.
Requirements
Requirements
- Bachelor’s Degree in related field.
- 3+ years of experience with case management and/or working with families of diverse communities (i.e. based on race, ethnicity, sexual orientation, disability, age, gender identity, class, education, immigration status, etc.)
- Ability to deal with crisis situations effectively and calmly.
- Ability to be flexible to accommodate immediate program needs.
- Ability to work on multiple projects simultaneously.
- Availability to work early evenings and one weekend day per week.
- Excellent written and verbal skills; ability to assimilate information and communicate with various community partners and clients.
- Bi lingual in Spanish, Portuguese or Haitian a plus, with English proficiency required.
- Familiarity with community and social service agencies/resources locally and statewide.
- Ability to address conflict and contribute alternative solutions in a direct, constructive and positive manner.
- Experience in creatively advocating and providing support to families.
- Some knowledge and experience with program development.
- Excellent listening/report writing skills.
- Knowledge of issues related to child development, substance abuse and Domestic Violence.
- Must possess excellent judgment and interpersonal skills and work effectively both as a member of a team and independently.
- Knowledge of Microsoft 365 including Work, Excel and database entry required.
- Ability to acknowledge and accept further responsibilities and direction of the Program Director and/or the agency Administrative Team.
- Must be able to lift 30 lbs and have valid MA Drivers license, clean driving record.
