Description
About the role
This is a remote/hybrid position requiring travel to programs located in New England & one in New York.
The Senior Director, Compliance & Continuous Improvement provides independent oversight, governance, and strategic direction to ensure organizational adherence to regulatory, contractual, accreditation, and internal standards across all service lines.
This role does not own service delivery, but partners with service line leadership to monitor, assess, and strengthen compliance performance, ensuring accountability at the program level.
This role is accountable for providing organization-wide compliance oversight through independent monitoring and risk identification, while enabling and reinforcing service line accountability for compliant operations.
Travel is required for this position; a valid driver’s license is required.
Operating Model & Service Line Partnership
Service lines are accountable for compliant program operations and service delivery.
Compliance provides independent oversight, including monitoring, auditing, and guidance.
The Senior Director partners with service line leaders to:
Interpret regulations and requirements
DPH, PREA, DDS license application and renewals
Identify risks and performance gaps
Develop and monitor corrective action plans
Escalates material risks or non-compliance to executive leadership as needed
What you'll do
Key Responsibilities
Compliance Oversight & Regulatory Governance
Establish and oversee organization-wide compliance framework across all service lines
Monitor adherence to regulatory, licensing, accreditation, and contractual requirements
Serve as primary liaison with regulators, licensing bodies, and auditors
Interpret regulatory requirements and provide guidance to leadership
Provide oversight of data governance and technology risk management to ensure regulatory compliance and organizational alignment
Audit, Risk & Investigations
Direct internal audits, external reviews, and monitoring activities
Identify organizational risks and trends through data, audits, and reporting
Oversee investigations and root cause analyses in partnership with service line leadership
Ensure development, implementation, and tracking of corrective action plans
Maintain centralized audit and compliance documentation
Data, Reporting & Continuous Improvement
Analyze compliance and performance data to identify trends and risks
Maintain organization-wide reporting systems to support transparency and decision-making
Report compliance performance to executive leadership and Board
Lead compliance and quality review forums
Policy Management
Develop and maintain organization-wide policies and compliance standards
Ensure timely updates based on regulatory and contractual changes
Promote consistency in standards across service lines
Investigations & Root Cause Analysis
Investigate compliance issues and conduct root cause analyses.
Collaborate with operational leaders to develop and implement corrective action plans.
Training & Advisory Support
Provide guidance to service line leadership on compliance expectations
Design and oversee compliance-related training and communications
Support service lines in preparation for audits, licensing, and monitoring reviews
Governance & External Representation
Serve as compliance liaison to Board and committees
Act as Human Rights Officer (or equivalent oversight role)
Represent organization externally on compliance and regulatory matters
Qualifications
Required Education & Experience
Bachelor’s degree required in Public Administration, Criminal Justice, Nursing, Social Work, Quality Assurance, Law, or a related field.
Master’s degree preferred.
Minimum 5 years of progressively responsible experience in quality, regulatory compliance, or risk management within human services, healthcare, corrections, or a regulated nonprofit environment.
Minimum 3 years of supervisory or leadership experience.
Demonstrated experience with audits, investigations, corrective action planning, and regulatory interactions.
Multi-jurisdictional regulatory experience preferred.
Certifications (Preferred)
Certified Compliance & Ethics Professional (CCEP)
Certified Healthcare Compliance (CHC), CRCM, or similar credentials
Skills & Competencies
Strong analytical, problem-solving, and risk-assessment skills
Excellent written, verbal, and presentation communication
Proven leadership and people-management capabilities
Ability to manage multiple priorities in a fast-paced, regulated environment
High ethical standards, sound judgment, and attention to detail
Proficiency with Microsoft Office and compliance/document management systems
Travel
Regular travel required (e.g., programs, audits, regulatory meetings)
This job description is not intended to be all-inclusive. Duties and responsibilities may evolve based on organizational needs.
Requirements
Required Education & Experience
Bachelor’s degree required in Public Administration, Criminal Justice, Nursing, Social Work, Quality Assurance, Law, or a related field.
Master’s degree preferred.
Minimum 5 years of progressively responsible experience in quality, regulatory compliance, or risk management within human services, healthcare, corrections, or a regulated nonprofit environment.
Minimum 3 years of supervisory or leadership experience.
Demonstrated experience with audits, investigations, corrective action planning, and regulatory interactions.
Multi-jurisdictional regulatory experience preferred.
Certifications (Preferred)
Certified Compliance & Ethics Professional (CCEP)
Certified Healthcare Compliance (CHC), CRCM, or similar credentials
Skills & Competencies
Strong analytical, problem-solving, and risk-assessment skills
Excellent written, verbal, and presentation communication
Proven leadership and people-management capabilities
Ability to manage multiple priorities in a fast-paced, regulated environment
High ethical standards, sound judgment, and attention to detail
Proficiency with Microsoft Office and compliance/document management systems
Travel
Regular travel required (e.g., programs, audits, regulatory meetings)
This job description is not intended to be all-inclusive. Duties and responsibilities may evolve based on organizational needs.
